DELIVERY
Free shipping on all orders over £50 (within the UK)
UK standard shipping - £3.50
European shipping (tracked) - £12
Worldwide shipping (tracked) £13.50
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I will normally try to dispatch orders within 7 days. Out of stock items or those that need to be made to order usually take 2-3 weeks. At busier times and for bespoke items this may increase to 4-6 weeks.
Once payment has been authorised, you will receive notification of your order via e-mail.
All orders are subject to acceptance and availability. You will be advised by e-mail if I anticipate your item cannot be delivered in the timeframe outlined above.
If you require your order for a specific date get in touch and I will do my best to accommodate your requirements. However I cannot be held responsible if the item is not received in time.
RETURN POLICY
While I hope that you love what you buy, if you are not happy with your item, I am more than happy to offer an exchange or refund.
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Should you wish to return / exchange your item to us, please ensure that the item/s are returned within 14 days of purchase and the goods are unworn, in the same condition as received & in original packaging. You will be responsible for for arranging delivery for the return of your item/s. We recommend using a tracked service for this.
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Commissioned jewellery, bespoke items or items that have been made to your specific requirements cannot be returned.
For hygiene reasons, earrings cannot be exchanged or returned unless faulty.
Address for returns: Mary Sirett, 71 Queensway, Hayle, TR24 4NL
FAULTY ITEMS
If you receive the item and it is faulty due to a fault of our own, please email maryinfomary@yahoo.co.uk within 14 days & we will offer you a repair, refund, exchange or replacement.
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Do not attempt to repair your own jewellery before getting in touch.
AFTERCARE
Gemstones
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Due to the organic nature of gemstones, most websites will tell you to remove all jewellery before sport, bathing, sleep and any manual activity. This is to keep it from undue harm or wear and tear and to avoid contact with the various chemicals in our modern world, thus ensuring it lasts as long as possible.
Although this does make complete sense, I personally like to wear mine all the time, and do so. This will however probably slightly shorten the life of something like a fine gemstone bracelet, and possibly risk loosing the odd stone or two over time.
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Silver
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Silver is a wonderful and beautiful precious metal but it is subject to tarnishing (oxidising, just by being exposed to air) over long periods of time, or under specific conditions. In this case it darkens slightly. This can be exacerbated by swimming in chlorinated pools, contact with various chemicals, particularly bleach based, but also some perfumes and cosmetics. It also doesn’t like too much direct sunlight.
So basically avoid these where you can, use the enclosed polish cloth as and when and keep it in a box when not wearing it. This also applies for Gold Filled jewellery.
REPAIRS
If your jewellery has broken due to general wear and tear I am happy to repair the item for a small cost.
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This includes restringing and revamping any of my own pieces.
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Prices may vary from £8-£15 depending on the level or repair needed and materials used.
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Get in touch to discuss the details of any repair via email.
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PRIVACY POLICY
I take all reasonable precautions to keep information supplied to us by our customers strictly confidential.
I do not supply our 'Mailing List' information to any third parties.
Information supplied to us may be stored on a computer system, but will not be supplied to any outside agency.